Support

Need help with Beam? Email support@amentilabs.com and we'll get back to you quickly.

My TV isn't found

• Make sure your iPhone and TV are on the same Wi-Fi network (not a guest network).
• Check that iOS granted Beam Local Network access: Settings → Privacy & Security → Local Network → Beam.
• Wake the TV with its physical remote once, then tap Refresh in Beam.
• Still nothing? Your TV may be a Hisense Roku model, which isn't supported — Beam tells you honestly when it detects one.

Pairing asks for a code again

This can happen after a TV factory reset or network change. Re-enter the PIN shown on your TV — you'll only do this once per TV.

Buttons feel delayed

Beam talks directly to the TV over Wi-Fi. If commands lag, your router may be isolating devices (AP/client isolation) — disable it for your home network.

Manage your subscription

Open Beam → Settings → Manage Subscription, or go to your Apple Account settings. Restore Purchases is in Beam's Settings too.